EMERGENCY CONTACT

HULL & MACHINERY

ONLYYACHT / CLAIMS / HULL & MACHINERY

  • CLAIMS INFORMATION

    In most of the cases policies issued by OnlyYacht are All Risk based. This means that all damages will be covered except the following:

    • • Damages Caused by Wear and Tear
    • • Damages caused by failure to perform the Maintenance
    • • Corrosion related damages
    • • Damages caused by Lack of Due Diligence or Gross Negligence

    However please refer to your policy wording for specific coverages.
    The below Recommendations are valid in case of any Claim.
    DAMAGE DISCOVERY
    If any damage is discovered or reported following actions to be taken (where applicable):

    • • Take all necessary steps to avoid or minimize further loss of or damage to the item.
    • • Where any Third party(ies) may be liable for the damage – send letter of protest/liability holding such party(ies) liable for all damages.
    • • Collect all possible evidence to support possible claim. Such
    • • Please, notify Class (if applicable) if Item damaged is under Class supervision.

  • NOTIFICATION

    As soon as practically possible, please inform OnlyYacht about such loss using
    following contacts:
    claims@onlyyacht.com or fgabrielli@onlyyacht.com
    +377 97 97 23 13 / + 33 6 40 614 601

    Please include following details:

    • • Date and Place of Loss
    • • Description of the damage
    • • Circumstances of the damage
    • • Estimated costs of damaged item(s) (if possible)
    • • Contact person at the place of the damage and possible place for inspection
    • • Alleged Cause of the damage (if known)

    Whenever possible – please accompany declaration by the following documents:

    • • Photos
    • • Any damage statements
    • • Circumstances of the damage
    • • Any witness statements
    • • Letters of Liability Sent to Third Parties (if any)
  • CLAIM HANDLING

    In case of absence of response within 2-3 hours, please call +33 640 614 601, to make sure your notification was received.

  • LOSS MINIMIZATION / QUOTATIONS

    If more than one repair/replacement option is possible – all options must be investigated, even if one of the options is preferable. The reasons for the choice, should the option chosen not be the most economical.

  • CAUSE CONSIDERATION

    Despite most of the policies issued by OnlyYacht are All Risk policies, we recommend to analyze the loss and issue a review on the cause of the damage.
    This is particularly important for machinery damages or where cause of the loss is not evident, and ideally such cause investigation should be validated by the manufacturer of the equipment.

  • THEFT CLAIMS

    In case of theft of vessel or personal belongings the following steps need to be taken:

    • • Declare theft to local police / authorities and make a
      written statement to them
    • • Inform OnlyYacht about the loss accompanied by
      following documentation:
    • • Police Report
    • • Any available proof of ownership (sales receipt, warranty
      documentation, pictures)
    • • Pictures of damaged doors/windows/locks if theft took
      place onboard
    • • Value of goods.

    As your broker Onlyyacht, we are here to help and advice you, please do not hestitate to contact us in case of doubt or should you have any questions.

PROTECTION & INDEMNITY

ONLYYACHT / CLAIMS / PROTECTION & INDEMNITY

  • CLAIMS INFORMATION

    WHAT LIABILITIES ARE COVERED?

    In most of the cases policies issued by OnlyYacht are All Risk based. This means that all damages will be covered except the following:

    • • Loss of life and injury of crew members/guests/etc
    • • Collision liabilities
    • • Pollution liabilities
    • • Damage to Third party property
    • • Wreck removal liabilities
    • • Legal fees and expenses incurred to minimize or avoid claims recoverable under P&I
      cover
  • WHAT P&I POLICY NOT COVER:

    • • Fines (except pollution, on discretionary basis)
    • • Loss of any property
    • • Any loss of hire or indirect losses

    General goal of P&I insurers is to minimize or defend liability claims brought against the Owner. Where this is not possible – Club will indemnify such liability claims.

  • CLAIMS PROCESS

    1 DISCOVERY OF EVENT WHICH MAY LEAD TO A CLAIM

    In case of:

    • • Receipt of any notice of liability from Third party or
    • • Any incident which may result in Third party claim
    • • Crew, contractor, visitor’s fatality, injury or sickness, which requires hospitalization, repatriation or may result in permanent or temporary disability

    The following steps should be followed:

    • • As soon as practically possible, inform ONLYYACHT and/or P&I Club directly using following contact details
    • • Take all necessary steps to avoid further loss and to mitigate current loss (especially in respect of pollution events)
    • • Collect all possible documentary evidence including witness statements (for witnesses outside the group please record contact details), photographs, etc
    • • Preserve all possible physical evidence for inspection
    • • Where obliged report event to respective authorities

    2 NOTIFICATION

    When sending your Notification, please include following information:

    • • Date and Place of Loss
    • • Incident Description
    • • Contact person at the place of the damage and possible place for inspection

    When possible, please accompany declaration by following documents:

    • • Letter of Liability / Protest received
    • • Photos
    • • Any damage statements
    • • Any witness statements and contact details

CREW & GUEST WELFARE

ONLYYACHT / CLAIMS / CREW & GUEST WELFARE

  • ACTIONS IN CASE OF MEDICAL CLAIM

    We strongly recommend reviewing your policy in detail or refer to the claim guidance you are provided with the policy documentation. The actions may vary depending on policy structure wording, so below is general set of rules applicable to any Crew Welfare policy.

    In case Medical Service Provider was alerted the direct payments to Medical facilities can be arranged. However, time permitting we welcome you to contact OnlyYacht / Medical Service Provider as soon as possible, in order to allow more time to deal with formalities.

  • IN CASE OF EMERGENCY

    1. Contact your Emergency Assistance Service provider, using the number provided with your contract
    2. In case of critical state or injury – call the local emergency number and inform your Medical Service Provider when the crew member is in custody of the local medical practitioners.
    3. Inform OnlyYacht – claims@onlyyacht.com
    4. Follow Guidance from Medical Service Provider / ONLYYACHT.

    Please note that all medical documentation related to the claim must be conserved and provided to Medical Service provider and/or Onlyyacht.

  • CONTACT EMERGENCY SERVICE PROVIDER IN FOLLOWING CASES:

    • • The Repatriation is Required
    • • In case complex/expensive treatment Is prescribed/required
    • • You require Payment Guaranty/Direct Payment to the Medical Facility
    • • You don’t know local medical facilities and require guidance
    • • You are in your country of residence and require treatment under Private scheme

  • REMEMBER

    1. You need to commence treatment and notify claims as soon as possible, even if treatment is not yet completed.
    2. Any medicine or any medical treatment (i.e. physiotherapy, etc) must be prescribed by a qualified medical practitioner. While submitting invoices/ receipts, please do not forget to join to your reimbursement request the related medical documents as prescriptions / medical reports showing the necessity for such treatment / medicine.
    3. You must request Medical statement from the Practitioner identifying: symptoms, diagnosis (if available), prescription and or recommendation.
    4. In case wage benefit is included in the policy – the claim must be supported by a dated unfit for work certificate issued by a qualified medical practitioner, clearly defining start date and end date of unfitness.
    5. At all times try to act as a ‘prudent uninsured’ meaning you always need to keep costs reasonable, especially when it comes to transportation, accommodation, etc.
    6. In case of doubt – please contact ONLYYACHT